De-Escalating Challenging Situations

This workshop hybrid, offered in person and online. A recording will be available to registrants to watch at a later time.

Many of us have experienced challenging interactions with someone, when things are escalating and you feel unsure and out of control. This may have happened at a particularly challenging family reunion, during a heated discussion at your customer service job, or with a client of the food pantry where you volunteer.

There are many pressures during an interaction like this. You of course want to protect yourself and those around you. You probably understand that the person who is agitated is reacting to something bigger than what is happening in this moment. For example, you’re the 5th organization today that they’ve asked for rental assistance. They keep getting told no and they’re terrified of being evicted and having nowhere to go with their children. But you can’t just be abused, or allow the situation to keep escalating.

This interactive, in-person workshop will teach you the tools you need to support someone in distress and manage challenging situations safely and with compassion.

You will learn:

• The basics of general awareness
• Common signs of agitation and escalation
• How to respond to someone who is agitated or distressed
• Who to contact if additional help is needed

Lori Nimmon has worked in the intellectual and developmental disabilities field for 21 years in a variety of different positions including as a Qualified Intellectual Disability Professional of an intermediate care facility. Lori is a licensed behavior specialist as well as a certified psychological and physical intervention instructor. Lori is currently employed by Community Services Group as the coordinator for the Mobile Mental Health and Intellectual Disability Behavioral Intervention Service.

Lori holds a Master of Science degree in Clinical Counseling from Millersville University, and a Bachelor of Science degree in Psychology. Her areas of special interest include behavior support plan development and implementation, challenging behaviors, crisis management, positive approaches to behavior change, intervention training, and preventing abuse and neglect.

All sales are non-refundable.